Alchemer Boosts CX Platform with Acquisition of AI-Powered Chatmeter
Alchemer, a leading customer experience management platform, has expanded its offerings with the acquisition of AI-powered internet marketing services provider Chatmeter. The deal, advised by law firm Dechert, closed on September 29, 2025, and is set to enhance Alchemer's customer experience platform.
Chatmeter, known for its expertise in SEO and reputation management, will bolster Alchemer's capabilities in location marketing and reputation management. Alchemer CEO Martin Mrugal anticipates this acquisition to provide richer customer insights and accelerate growth. The integration will combine direct and indirect customer feedback, creating a more comprehensive view of customer experiences.
Chatmeter CEO John Mazur views this acquisition as a significant milestone. It will unify various customer feedback signals into a single, reliable source, enabling businesses to make data-driven decisions more effectively.
Alchemer's acquisition of Chatmeter, advised by Dechert, is expected to strengthen its customer experience platform. By integrating Chatmeter's AI-powered internet marketing services, Alchemer aims to provide better customer insights and drive growth for its clients.
