Car Experiences Malfunction in Long Journey: Lucid Gravity 620-Mile Trip from Chicago to St. Louis Disrupted by "Key Not Recognized" Error, Leaving Driver Stranded over Weekend with Lucid Support Unavailable
The Lucid Gravity, a new entrant in the luxury SUV market, has been met with a mix of praise and criticism from its early adopters. While the vehicle's unique styling and impressive range have drawn attention, some owners have encountered significant issues, particularly with the key recognition system and charging.
One of the most reported problems is the key recognition failure, where the vehicle displays "Key Not Recognized," preventing it from moving into gear despite allowing doors to open and lock. This problem has eroded customer trust and has been described as one of the most complained-about issues since the Gravity's launch, with users frequently discussing it on Reddit and Lucid forums.
Charging experiences for Lucid vehicles have been improving, with Lucid Air owners gaining access to over 23,500 Tesla Supercharger locations in North America as of July 2025, in addition to over 30,000 CCS chargers. This expanded charging network is integrated into the Lucid app, although there have been no specific widespread complaints reported about charging for the Gravity model itself in the search results.
Regarding the Dream Drive system, Lucid's advanced driver-assistance technology, the search results do not provide specific details or customer feedback about its current performance or issues in the Gravity SUV. However, Lucid emphasizes ongoing innovation and robust engineering across its vehicles, positioning Dream Drive as part of their technology advancements.
Production delays and supply chain problems continue to challenge Lucid, but the company remains optimistic about resolving them and increasing output. Customer support experiences appear strained due to these issues, with frustrations related to responsiveness when urgent faults like key recognition occur, especially if Lucid support lines are closed during a breakdown.
The Lucid Gravity has a cruising range of 319-344 miles without charging, and its interior is very quiet on the highway, a major improvement over the 2022 Air GT and every Tesla ever made. The vehicle's curb weight is near 6,050 lbs, still lighter than many full-size electric SUVs, thanks to extensive use of aluminum.
Despite these challenges, Lucid Motors is betting big on its new Gravity SUV to lead the charge into mainstream luxury. The company offers a 10-year/100,000-mile Limited Battery & EV System Warranty, complemented by roadside assistance and recall repairs, to instil confidence in potential buyers.
For those considering the Lucid Gravity, the Lucid Knowledge Center online provides detailed guidance on ordering, delivery, charging, maintenance, and software updates. Over-the-air updates continuously enhance vehicle features, and home charger installations can be arranged via Lucid's partnership with Qmerit.
In conclusion, the Lucid Gravity offers a unique blend of style, range, and performance, but potential buyers should be aware of the key recognition system issues and the ongoing production challenges. Lucid Motors' customer support can be reached via phone at +1 (888) 995-8243 or via email at [email protected], Monday-Friday (5 am-9 pm PT) and Saturday (6 am-5 pm PT).
The Lucid Gravity's lifestyle appeal derives from its unique styling, impressive range, and quiet highway rides, but its technology-related issues, such as key recognition failures, have led to customer frustrations. On a brighter note, Lucid's partnerships with various charging networks and home charger installers, like Qmerit, provide practical solutions for managing charging needs.
