Expanding its reach in Africa, Airbus establishes a new Customer Support Centre in Johannesburg
Airbus has expanded its presence in Africa with the opening of a new Customer Support Centre in Johannesburg, South Africa. The centre is designed to drive connectivity and shared progress across the continent, offering comprehensive support for all Airbus commercial aircraft families, including the A220, A320, A330, and A350.
The new centre will provide technical assistance, engineering and maintenance solutions, fleet performance analysis, training services, and on-site customer support, ensuring that operators of these aircraft families in Africa can maintain safe, efficient, and reliable fleets.
The centre brings Airbus closer to customers across the continent and enhances the availability of technical expertise and maintenance resources tailored for these aircraft families. Key specific services provided for the A220, A320, A330, and A350 fleets include technical assistance, engineering solutions, maintenance solutions, fleet performance analysis, training services, and on-site customer support.
Airbus has been serving Southern Africa for 30 years, and today, nearly 40 airlines operate more than 260 Airbus aircraft. The company's industrial presence supports job creation, skills development, and local economic growth across Africa. More than 180 African suppliers are integrated into Airbus' global supply chain.
The facility aims to enhance customer proximity and offer a full range of services to help operators maintain safe, efficient, and reliable fleets. The Midrand hub, located near the centre, provides maintenance, spare parts, logistics support, and an H125 virtual reality simulator for pilot training.
According to Airbus' Global Services Forecast, there will be a need for 14,000 new pilots and 21,000 mechanics and engineers on the African continent in the next 20 years to face the surge in air travel demand. Airbus is investing in local capabilities and empowering customers in Africa to meet this demand.
In addition to commercial aircraft, Airbus Defence and Space supports African governments with military aircraft, Earth observation services, and satellite connectivity solutions. The company contributes to developing the continent's aerospace capabilities through component manufacturing, maintenance services, training partnerships, and technology transfer.
The opening of the new Customer Support Centre underscores Airbus' confidence in the region's potential and its commitment to supporting the growth of the African aviation industry.
The new Airbus Customer Support Centre, situated in Johannesburg, South Africa, will offer extensive technical assistance, engineering and maintenance solutions, fleet performance analysis, training services, and on-site customer support for the A220, A320, A330, and A350 aircraft families, thus aligning with general-news of advancing technology and the rapidly expanding African aviation industry. As Airbus continues its long-standing presence in Africa, the centre aims to foster local job creation, skills development, and economic growth, adhering to the company's vision of a connected and progressing continent.
