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Launch of Agentforce 3 by Salesforce

Unveil the transformative influence of Salesforce's Agentforce 3 on small businesses, showcasing cutting-edge tools and functionalities engineered to simplify processes, bolster customer connections, and foster expansion. Explore the groundbreaking features capable of reshaping your enterprise now!

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Launch of Agentforce 3 by Salesforce
Launch of Agentforce 3 by Salesforce

Launch of Agentforce 3 by Salesforce

Small businesses can now harness the power of AI with Salesforce's latest offering, Agentforce 3. This innovative platform equips small enterprises with enterprise-level control, flexibility, and performance, making it easier for them to streamline operations, enhance customer experience, and scale AI initiatives effectively.

### Key Features of Agentforce 3

The platform boasts several key features designed to cater to small businesses, including:

1. **Agentforce Command Center**: This tool provides full visibility and observability over AI agents’ performance and activities. Business leaders can monitor AI adoption, track success rates, costs, and drill down into specific interactions to identify areas for improvement and the highest return on investment.

2. **Support for Open Standards (Model Context Protocol - MCP)**: Agentforce 3 seamlessly integrates with services from over 30 partners, such as AWS, Google Cloud, PayPal, Stripe, and more. This allows for easy customization and extension of AI capabilities.

3. **Enhanced Atlas Architecture**: This architecture delivers faster response times, improved accuracy, and greater resiliency. It supports natively hosted large language models (LLMs) like Anthropic’s Claude, suitable for regulated industries.

4. **100+ Prebuilt Industry Actions**: These pre-designed workflows let businesses quickly deploy AI agents tailored to their sector, accelerating time to value without needing extensive AI development.

5. **Flexible Pricing and Expanded Availability**: Designed to be accessible for various business sizes, including small enterprises, Agentforce 3 allows them to leverage AI affordably.

### Benefits for Small Businesses

The benefits of Agentforce 3 for small businesses are numerous:

1. **Increased Operational Efficiency**: Companies like Engine saw a 15% reduction in average case handling time, while 1-800Accountant resolved 70% of administrative chats autonomously during peak periods.

2. **Improved Customer Retention and Engagement**: Grupo Globo achieved a 22% boost in subscriber retention, demonstrating the platform’s impact on customer loyalty through smarter, AI-augmented interactions.

3. **Enhanced Control and Confidence in Scaling AI**: With comprehensive oversight and real-time monitoring, small business leaders can confidently expand their use of AI agents without losing track of performance or control.

4. **Adaptability Across Industries**: The platform supports a wide range of business sectors, including healthcare, finance, and public services, thanks to secure, compliant hosting options and customizable agent actions.

In conclusion, Salesforce Agentforce 3 empowers small businesses to leverage AI agents with enterprise-level control, flexibility, and performance. By reducing workload, improving customer service speed, boosting customer retention, and providing adaptability across industries, Agentforce 3 offers a practical solution for small businesses seeking to thrive in competitive environments.

For more detailed information on the features and benefits of Agentforce 3, refer to the original press release from Salesforce. However, it is important to remember that the reliance on AI must be carefully managed to ensure a personalized customer touch is not lost amid automation.

  1. The Agentforce Command Center, a key feature of Agentforce 3, allows business leaders to monitor AI adoption, track success rates, costs, and inspect specific interactions to identify improvement areas.
  2. Agentforce 3 supports open standards like the Model Context Protocol (MCP), enabling seamless integration with services from over 30 partners, such as AWS, Google Cloud, PayPal, and Stripe.
  3. Small businesses can effectively scale AI initiatives with enhanced control and confidence, thanks to the platform's sophisticated architecture, featuring the Atlas Architecture and support for natively hosted large language models.
  4. The flexibility of Agentforce 3 extends to pricing and availability, making it accessible and affordable for small enterprises looking to leverage AI agents and adapt across various industries.

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