Role: Position in a Company
In the dynamic world of global payroll and HR, Deel, a leading platform for streamlining international employment, is on the hunt for a Customer Success Manager (CSM) to join its team. This role is a unique opportunity to build and maintain strong, long-term client relationships while driving product adoption, customer satisfaction, and retention.
As a CSM at Deel, you will act as a trusted advisor, providing strategic guidance to clients on operational and product-related issues. You will identify risks, uncover opportunities for revenue growth through upselling and cross-selling, and serve as a liaison between clients and internal teams to ensure successful service delivery tailored to client needs.
Key responsibilities include acting as the primary point of contact for clients, ensuring quick response and resolution of issues, developing trusted advisor relationships often at executive or C-levels, and driving revenue growth by expanding existing accounts. You will also prepare performance reports and conduct Quarterly Business Reviews (QBRs) analyzing client KPIs, provide strategic insights based on data analysis and market trends to support clients’ operational and marketing decisions, and advocate internally for clients by promoting new Deel products and enhancements to help clients expand their global payroll and HR operations.
To excel in this role, you will need strong communication, negotiation, and analytical skills, with experience in account management or customer success—preferably in SaaS or similar B2B environments. Multilingual skills, such as fluency in English and Korean, can be necessary depending on regional focus (e.g., EMEA or South Korea). The position may involve remote work and flexible hours to accommodate global clients.
Deel's momentum is reflected in its achievements and customer satisfaction. The company offers fair and competitive pay, scalable benefits, rewards, and perks, reflecting a commitment to inclusivity and access for all. Deel's team spans more than 100 countries, with a workforce of 6,000, making it the fastest-growing Software as a Service (SaaS) company in history.
In 2024, Deel paid $11.2 billion to workers in nearly 100 currencies, providing accommodation on request throughout the recruitment process for applicants with disabilities. Deel is an equal-opportunity employer that values diversity and encourages applications from suitably qualified candidates regardless of various protected characteristics.
Deel's team speaks 74 languages, and the company provides healthcare and benefits to workers in 109 countries. The candidate will contribute to the overall success and growth of the Customer Success team and own the creation and implementation of sales, implementation, and customer success programs for Delivery Service Providers (DSPs).
The role may also involve using Covey as part of Deel's hiring and/or promotional processes, which may qualify as an Automated Employment Decision Tool (AEDT) under applicable regulations. For more information about Deel's data protection practices, please visit its Privacy Policy. Deel offers the flexibility of remote work, including optional WeWork access.
Stock grant opportunities are available at Deel, dependent on role, employment status, and location. The candidate will also have the opportunity to work with a rapidly growing company that supports every worker type in 150+ countries. Deel began using Covey Scout for Inbound on March 30, 2025.
Join Deel today and be a part of a dynamic team committed to simplifying global employment and HR processes. Help businesses grow while ensuring their employees are well taken care of. Apply now and let's shape the future of work together!
- As a Customer Success Manager (CSM) at Deel, you'll employ your financial expertise to identify opportunities for revenue growth, such as upselling and cross-selling, and develop strategic relationships with clients, including executives, to drive customer satisfaction and retention.
- With Deel, a fast-growing Software as a Service (SaaS) company, you'll have the chance to utilize your technology-focused skills in business careers, collaborating with a diverse team that spans over 100 countries and 6,000 employees, to streamline international employment and HR operations for businesses worldwide.
