ScalePad Unveils 2025 Vision: Boosting MSP Efficiency and Embracing AI
ScalePad, a leading IT service management platform, has outlined its vision for 2025 under CEO Chris Day. The company plans to boost operational efficiency and drive product innovation, as revealed in recent announcements.
ScalePad recently launched two major product updates. The first was a free version of ControlMap, a compliance-focused service offering that helps MSPs automate processes and demonstrate strategic value to clients. The second was Lifecycle Manager X, which extends ScalePad's platform into a 'customer success platform purpose-built for MSPs'.
Day believes that MSPs should evolve from mere tech advisors to business consultants, proactively supporting clients' business goals. He sees the AI turning point coming soon for SMBs and their channel partners, presenting a significant opportunity for forward-thinking MSPs. Lifecycle Manager X now offers AI-powered client profiles, meeting summaries, and automated solutions to help MSPs capitalize on this trend.
Clients today expect more from their technology, viewing it as a core operational function. This requires MSPs to show ROI and connect tech solutions to business outcomes. ScalePad's offerings, including its free ControlMap compliance offering, aim to support MSPs in meeting these evolving client expectations.
ScalePad's 2025 vision, as outlined by CEO Chris Day, focuses on operational efficiencies and product innovation. The company's recent product launches, including the free ControlMap offering and Lifecycle Manager X, demonstrate its commitment to supporting MSPs in their evolution from tech advisors to business consultants. As AI becomes more prevalent, ScalePad is positioning itself to help MSPs capitalize on this trend and meet the changing expectations of their clients.
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