Specialist in WordPress Technical Assistance
A WordPress Support Engineer is a crucial role in a remote-first, international working environment, providing technical assistance to users of WordPress websites and plugins. The primary focus of this role is to troubleshoot issues, reproduce and document bugs, and collaborate with development teams to improve the product.
Job Description
As a WordPress Support Engineer, you will be responsible for providing timely, professional technical support for WordPress, plugins, and server environments, often via a ticket system like Help Scout. Your duties will include troubleshooting bugs, crashes, conflicts, and performance issues, reproducing and documenting bugs for developers, assisting customers with plugin setup, configuration, and customization, and writing and updating user-facing documentation. You will also test new releases and features before deployment and monitor site uptime, performance, and security as needed.
Required Skills
The ideal candidate for this role should have proven experience in WordPress technical support roles, strong knowledge of WordPress core, PHP, HTML, CSS, JavaScript, and sometimes React. Ability to debug using browser tools and error logs is essential. Familiarity with server environments (Linux, SSH), CI/CD, Docker, and agile tools (e.g., Jira) is advantageous. Excellent written English communication skills, problem-solving skills with a customer-first mindset, and the ability to work independently are also required.
Benefits in a Remote-First, International Setting
Working as a WordPress Support Engineer in a remote-first, international setting offers numerous benefits. You will have the flexibility to work remotely, allowing location independence. You will work in diverse, cross-functional teams spanning multiple countries, providing opportunities for career development, including training and certification sponsorship. Paid leave (commonly around 12 days per year) and annual performance reviews are also offered. Exposure to modern tools and agile processes is another advantage, as is working in a supportive and fast-paced work environment focused on collaboration.
Application Process
Interested candidates can apply for the role by sending their applications to [email protected]. The job is a remote position, and the working hours are either Shift 1: 7:00 AM - 3:00 PM (Pacific Time) or Shift 2: 1:00 PM - 9:00 PM (Pacific Time), Monday to Friday.
[1] Webba Booking: https://webba.io/careers/ [4] Breadstack: https://breadstack.com/about/careers/ [5] TeamUpdraft: https://teamupdraft.com/careers/
- In a continuous effort to enhance the user experience, the candidate will leverage their expertise in technology, specifically WordPress, plugins, and server environments, to provide robust technical support that speaks to the evolving lifestyle of modern online communities.
- As the role unfolds in a remote-first, international working environment, the candidate will employ their understanding of agile tools, such as Jira, to maintain a seamless workflow and further improve the efficiency of a lifestyle that values flexibility and collaboration.
