Stellar Service Awards Recognition Ceremony Set for 2025 by SCN
In the realm of the Professional Audio Visual (Pro AV) industry, commendations are abundant. However, the SCN Stellar Service Awards stand out, celebrating exceptional service provided by manufacturers, distributors, and integrators. This year, the competition saw thousands of votes cast across eight award categories from readers, withresults now revealed.
Best Design Services/Tools
Sennheiser takes the Platinum award for its Control Cockpit software. The user-friendly tool offers seamless audio management, empowering integrators and IT teams to transform ambitious Unified Communications (UC) concepts into reality. It provides effortless control, monitoring, and maintenance for entire microphone ecosystems, including Sennheiser's EW-DX4, SpeechLine, and TeamConnect products. Offering a real-time, browser-based interface accessible from any device, it ensures complete visibility over all network-enabled devices, streamlining even the most complex AV installations.
Draper Managed Services clinched the Gold award, while L-Acoustics Milan Manager earned Silver.
Best Online Shopping Experience
BZBGEAR's intuitive and feature-rich platform, combined with excellent customer support, clinched the Platinum award. The platform enables AV professionals and broadcasters to find their ideal gear with ease through advanced search filters, detailed product pages, and real-time inventory updates. Its product comparison tool helps make informed decisions, while pristine images, product videos, and downloadable spec sheets and manuals offer complete transparency, enabling users to discover solutions tailored to their needs.
Best Online Training
The Platinum award for Best Online Training went to SynAudCon Online Audio Training, recognized for empowering audio practitioners and professionals for over 50 years. course graduates praised the training for filling gaps in their knowledge and offering clear, framed instruction that makes sense.
QSC Q-SYS Control and UCI Training Series won Gold, and Crestron Electronics Crestron Technical Institute took Silver.
Best Project Management Tools
XTEN-AV's cloud-based software emerged as the Platinum winner in the Best Project Management Tools category. The software lets users complete their AV designs, create proposals, and manage projects and tasks on a single platform, offering a single source of truth for all project, design, and sales data. It features an innovative drawing tool, X-DRAW, with patented automation and AV-specific capabilities. Its X-VRSE VR platform allows users to design AV rooms in a virtual environment and visualize them. With the launch of X-Pro, users can manage tasks and create events, facilitated by robust analytics and a review page providing performance metrics, milestone tracking, and actionable insights for smarter project management.
ProjX360 and D-Tools took Gold and Silver, respectively.
Best Sales Operation
Extron took the Platinum award for its active, knowledgeable, and international Sales Support Team. The team easily assists customers with product selection, addressing technical issues, and placing orders, ensuring timely, reliable, and professional help.
Sound Productions Pro Audio, Video, and Lighting Sales, and Listen Technologies Sales Operations Team secured Gold and Silver awards.
Best Supporting Content
Extron received the Platinum award for its comprehensive library of tools, training materials, and product insights. These resources help AV professionals at every stage of system design and integration by offering technical documentation, video tutorials, and configuration tools.
Exertis Almo's The E4 Experience and Shure User Guides earned Gold and Silver, respectively.
Best Tech Support
Matrox Video stands tall with Platinum honors for its stellar technical support team. The team deeply embedded in product development can address issues at the root level, ensuring unparalleled knowledge and assistance. Its support specialists bring more than 15 years of extensive experience in the Pro AV industry.
Shure Customer Experience Team and PTZOptics Tech Support secured Gold and Silver awards.
Best Value-Added Services
Platinum goes to Shure's Wireless Workbench (WWB) and ShureCloud, which provide value-added services to Shure's product portfolio, ensuring seamless wireless management and remote device control. WWB offers real-time frequency coordination, monitoring, and control, maximizing spectrum efficiency. ShureCloud enables secure, cloud-based device management and firmware updates, offering remote capability to enhance workflow flexibility and efficiency.
Exertis Almo LinkLab Professional Services and Epson America's Expert Support Team for Projectors bagged the Gold and Silver awards, respectively.
AV professionals are encouraged to look out for the Installation Product Awards to be announced at InfoComm in June. Those keen on staying informed about the latest news in the AV industry can sign up for the SCN newsletter for a daily selection of top stories.
- In the Best Design Services/Tools category, Sennheiser's Control Cockpit software offers a user-friendly tool for managing various products like the EW-DX4, SpeechLine, and TeamConnect, streamlining even the most complex AV installations.
- BZBGEAR's intuitive online shopping platform, offering advanced search filters and customer support, bagged the Platinum award for the Best Online Shopping Experience, standing out among gadgets and smartphones alike.
- Shure's Wireless Workbench (WWB) and ShureCloud have been honored with the Platinum award for Best Value-Added Services, providing valuable services to Shure's product portfolio, ensuring seamless wireless management and remote device control among various technology solutions.
