Transformed Systems: Moving from Isolated Systems to Integrated Artificial Intelligence Wisdom
In a bid to modernise operations and focus on underserved areas like agriculture and early-stage supply planning, SAP, a leading technology company, has introduced SAP Business AI, with Joule at its core. This innovative suite is designed to work alongside leading companies, aiming for a fundamental change in business operations by replacing time-consuming, reactive, and fragmented workflows with intelligent, intuitive operations.
At the heart of this transformation is SAP Joule, an AI system that integrates AI deeply into each of its core modules. By embedding AI agents, Joule delivers ready-to-use intelligent features across SAP’s ERP, HR, supply chain, customer experience, spend management, sustainability, and process automation domains. These AI-powered functions include service ticket automation, financial forecasting, compensation recommendations, AI-generated customer communications, policy navigation, emission mapping, and process anomaly detection, enabling significant time savings and efficiency gains in business operations.
SAP Joule leverages SAP Business AI foundation technologies, which provide model management, inference services, and access to graph/vector databases that power Joule’s contextual awareness and intelligent decision-making across modules. This enables SAP users to select and integrate leading AI models like ChatGPT, Google Gemini, or Anthropic’s Claude, providing flexibility and avoiding vendor lock-in.
The SAP Business Technology Platform (BTP) plays a central role by integrating AI, automation, and extensibility, creating a unified and open foundation for connecting and scaling solutions inside and outside the SAP ecosystem. BTP turns business logic into APIs, workflows, events, and reusable services, enabling seamless communication between SAP applications and non-SAP systems while embedding AI throughout the landscape. This connectivity ensures that AI-driven insights and automation provided by Joule function coherently across different SAP modules, transforming isolated processes into intelligent, integrated workflows.
With Joule orchestrating interactions across the entire SAP suite, SAP is building not just better software, but a fundamentally better way to work. Joule acts as a conversational interface, a context-aware guide, and an orchestrator of AI agents across the SAP and non-SAP ecosystem. In the SAP AI-native environment, the traditional "module" fades into the background, with an end-to-end system acting more like a digital colleague than a set of disconnected tools.
A global brand in the spirits industry, managing its own agave plantations, faced challenges with fragmented, manual processes in agave cultivation, affecting downstream processes like production planning, supplier contracts, and logistics. To tackle this, a custom solution was built using SAP BTP, capturing real-time data from the fields using drone imagery and AI models, integrating the data into SAP ERP for predictive insights. With Joule, field teams can ask questions and receive real-time responses based on live crop data, historical trends, and operational benchmarks.
SAP Business AI infrastructure, built with SAP BTP, provides the digital backbone, and SAP Joule agents offer a new interface and an entire intelligence layer, turning data into action through natural conversation, context, and orchestration. SAP Joule allows users to interact with their systems in natural language, understanding who is asking, where they are in a workflow, and what data matters in that moment.
With SAP's suite and AI-first strategy, SAP is reimagining its entire cloud portfolio around intelligence, from the data layer to the user interface. SAP Joule is a central AI system supporting over 1,200 business-specific skills and covering 80% of the most-used SAP transactions. SAP Joule is embedded across the SAP cloud portfolio, centralising all siloed systems into one AI-Native suite. SAP Business AI enables continuity of experience, process orchestration at scale, and unified intelligence, improving business operations significantly.
For those needing assistance in preparing data foundation or implementing agentic AI solutions, support is available for the AI journey every step of the way. With Joule, businesses can look forward to a future where AI-driven insights and automation are integrated seamlessly into their core operations, transforming the way they work for the better.
- With Joule's policy navigation feature integrated across various SAP modules, businesses can expect a seamless transition of AI-driven insights and automation, shaping a strategy that aligns with their unique needs and operations.
- As SAP Business AI shifts its focus towards technology, businesses can leverage this innovation to implement agentic AI solutions, enhancing their policy-making processes and strategies in underserved sectors like agriculture.
